Privacy Policy

PRIVACY POLICY

Last Updated: 13 June 2026

1. Introduction

The Bottled Baker ("we", "our", "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our business.

By using our website, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following information from you:

Personal Information

• Full name
• Email address
• Telephone number
• Delivery address
• Billing address
• Company name (where applicable)

Order Information

• Products purchased
• Order history
• Delivery preferences
• Customer service communications

Payment Information

Payments are processed through secure third-party payment providers.

We do not store your full credit card or debit card details on our servers.

Website Usage Information

We may automatically collect information including:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage statistics
• Cookies and similar technologies

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders
• Deliver products and services
• Communicate regarding orders and enquiries
• Provide customer support
• Improve our products and website
• Detect and prevent fraud
• Comply with legal obligations
• Send marketing communications where consent has been provided

4. Marketing Communications

If you subscribe to our mailing list or opt-in to receive promotional communications, we may send you:

• Product updates
• Promotions
• Special offers
• Company news

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember customer preferences
• Improve website functionality
• Analyse website traffic
• Assist with shopping cart functionality

You may disable cookies through your browser settings, although certain website features may not function correctly.

6. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers where necessary to operate our business, including:

• Courier and delivery companies
• Payment service providers
• Website hosting providers
• Marketing and email service providers
• Professional advisors where legally required

These service providers are only permitted to use your information for the purposes of providing services to The Bottled Baker.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil orders
• Provide customer support
• Comply with legal and tax obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights Under POPIA

Subject to applicable law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally permissible
• Object to certain forms of processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted using the contact details below.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.

11. Children's Privacy

Our website and products are not intended for children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time.

Any changes will be published on this page and become effective immediately upon publication.

We encourage users to review this Privacy Policy periodically.

13. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

The Bottled Baker

Email: sales@thebottledbaker.com

Phone: 064 900 7711

Website: www.thebottledbaker.co.za

14. Information Regulator (South Africa)

If you believe your personal information has not been handled in accordance with applicable privacy laws, you may lodge a complaint with the Information Regulator of South Africa.

Website: https://www.justice.gov.za/inforeg/

Email: inforeg@justice.gov.za